Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

We pride ourselves on unparalleled product quality. That’s why all our orders go through a 3-step quality check before we ship them out. However, if a damaged, defective, or mislabeled item was accidentally let through our quality control or was damaged during shipment, we take full responsibility and provide a free replacement. We reserve the right to require photos or other satisfactory evidence of the damage, defect, or mislabel.

Please note that in order to keep our prices affordable for everyone, our products are made after you place your order, especially for you. This means we cannot offer returns and exchanges if you ordered the wrong size or have buyer’s remorse, but rest assured that this is rarely an issue for our customers. All our clothes fit true-to-size, so you’ll always receive what you expect. Please review our clothing size charts to make sure an item will fit you correctly, and contact us at info@portpearl.com before you place any order if you are not sure about sizes, colors, or styles.

To start a return, you can contact us at info@portpearl.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Unfortunately, we cannot accept returns on sale items or gift cards.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.